Managed Services
Small businesses don’t typically require a full-time IT staff person, but that certainly doesn’t mean they are immune to systems problems. The solution? TechSoft Systems’ Managed Services Team can take on the ongoing responsibility for monitoring, managing and trouble-shooting your technology systems for a fraction of the cost of an IT department.
Larger organizations can also benefit from Managed Service agreements for basic maintenance, freeing internal IT staff to focus on higher-return projects.
A Managed Services program can include as much or as little as your organization needs. Some services, which apply to desktops, laptops, servers and storage systems, include:
- system monitoring
- security alerts
- software “patch” management (upgrades and “bug” fixes)
- virus protection
- data backup and recovery
- improved performance
- routine infrastructure management
- email account set-up and maintenance
How does this work?
No two organizations have the same needs, so no two have the same Managed Services plan. After an initial systems assessment and discussion of your needs, TechSoft Systems will provide customized Managed Services plan options. The monthly fee for the ongoing service is typically far less than the cost of downtime from just one system glitch. Since it is a flat fee, it is predictable and easier to budget than an hourly billing model.
Why Managed Services?
When you are focused on your organization, it is natural for you to fall behind with backups, patches and security; yet an oversight in any of these areas could cause a costly loss or outage. Our experienced Managed Services Team understands that your organization does not exist for the sake of its technology; rather, technology is a tool to keep your business running. For this reason, we strive to be a silent partner, minimizing business interruptions caused by technology. We know you have a business to run. We do our job so you are free to do yours.